Privacy Policy

SimpleCRM is operated by MakTek Internet Content Provider, Dubai, United Arab Emirates (Dubai Department of Economy and Tourism trade licence 1656348). SimpleCRM is a CRM for real estate companies. It calls leads with AI voice agents, keeps track of who is interested, and brings in leads from sources like Facebook and Instagram lead forms. This policy explains what data SimpleCRM handles, why, and what you can do about it.

Real estate companies (“customers”) use SimpleCRM to work with their own leads. For that lead data, the customer decides what is collected and why, and SimpleCRM processes it on their behalf.

• Account details: name, email and password (stored hashed) for people who sign in, and their role in their company's workspace.
• Leads: names, phone numbers, emails and other columns from lists our customers upload, plus notes and stages their team adds.
• Calls: when an AI agent calls a lead, the call's time, length, outcome, a summary, a transcript and, if the customer turns recording on, the recording.
• Facebook and Instagram lead forms: when a customer connects their Facebook Page, we receive the answers people submit on that Page's lead forms (such as name, phone, email and the form's questions), and the name of the form and ad.
• Technical data: logs needed to run and secure the service, such as request times and errors.

When a customer clicks “Connect Facebook”, they grant SimpleCRM access to the Pages they choose. We use that access only to:

• list the Pages so the customer can pick which ones to connect;
• subscribe those Pages to new lead notifications;
• read each new lead form submission and add it to that customer's CRM.

We do not sell Facebook data, use it for advertising, or share it with anyone other than the customer it belongs to and the service providers listed below. Page access tokens are stored encrypted. A customer can disconnect a Page at any time from the Meta ads page in SimpleCRM, which stops new leads and removes the stored token.

• to run the service: store leads, place calls, show results and move leads through the CRM;
• to keep it secure and fix problems;
• to contact account holders about their account and the service.

We don't sell personal data, and we don't use lead data to train AI models.

Only the service providers needed to run SimpleCRM, each under its own data protection terms:

• Supabase (database and sign-in) and Vercel (hosting);
• ElevenLabs (AI voice agents) and the customer's phone provider, such as Twilio, for calls;
• Meta, when a customer connects Facebook;
• an email provider for account emails;
• Microsoft Clarity, to see how people use SimpleCRM (clicks and scrolling) so we can improve it. Lead details shown inside the app are masked in these recordings.

We may also disclose data if the law requires it.

Data stays while the customer's workspace is active. Customers can delete lead lists in the app and ask us to delete any other data. When a workspace is closed, its data is deleted within 30 days, except where we must keep something by law.

Data is sent over HTTPS, access is limited to each customer's own workspace, and third-party keys and tokens are encrypted at rest.

If you filled in a lead form or were called, your data belongs to the real estate company you were in touch with. Ask them to delete it, or email us at saen.mkhan@gmail.com with your phone number and we'll make sure it's deleted. You can also ask not to be called again, and your number is added to that company's Do Not Call list.

If you connected Facebook, disconnect your Page under Meta ads in SimpleCRM, or remove SimpleCRM in your Facebook settings under Business Integrations. To delete everything SimpleCRM received through Facebook, email us and we'll do it within 30 days.

Depending on where you live (including under the UAE Personal Data Protection Law and the GDPR), you can ask to see, correct or delete your personal data, or object to how it's used. Email us and we'll respond within 30 days.

We'll update this page when things change and show the new date at the top.

MakTek Internet Content Provider, Dubai, United Arab Emirates · +971 55 250 7049

Questions about privacy: saen.mkhan@gmail.com